Legal
PAIA Manual
Effective: 13 May 2026 · Version 1.0
What this manual is: This PAIA Manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It describes the categories of records held by VulaKomplex and explains how to submit a formal request for access to those records. To submit a PAIA request or a POPIA data subject request, contact our Information Officer at legal@vulakomplex.co.za.
1. Purpose of this Manual
This PAIA Manual assists members of the public to understand the categories of records held by VulaKomplex and how to request access to records in terms of PAIA and POPIA.
2. Company details
| Legal name | VulaKomplex (Pty) Ltd |
| Registration number | 2026/311419/07 |
| Physical address | 44 Amhurst Place, Midstream Estate, Olifantsfontein, Gauteng, 1692 |
| Postal address | 44 Amhurst Place, Midstream Estate, Olifantsfontein, Gauteng, 1692 |
| Website | vulakomplex.co.za |
| Main email | legal@vulakomplex.co.za |
3. Information Officer
| Information Officer | Cornel Esterhuyzen |
| Deputy Information Officer | N/A |
| legal@vulakomplex.co.za |
4. Information Regulator Guide
The Information Regulator has published a guide on how to use PAIA. The Guide is available from the Information Regulator's website and offices. Requesters should consult the Guide before submitting formal access requests.
Information Regulator: www.inforegulator.org.za · Email: inforeg@justice.gov.za
5. Categories of records
| Category | Examples |
|---|---|
| Corporate records | Company registration records, share records, resolutions, statutory records and governance documents. |
| Financial records | Accounting records, tax records, invoices, billing records and audit records. |
| Customer records | Customer contracts, order forms, onboarding records, support records and correspondence. |
| Platform records | System logs, access records, configuration records, data processing records and incident records. |
| Human resources | Employment records, contractor records, training records and disciplinary records. |
| Legal and compliance | Policies, registers, risk assessments, PAIA/POPIA records and regulator correspondence. |
| Marketing and website | Website content, marketing materials, cookie records and consent records. |
6. Records available without formal request
- Public website policies.
- Public company information required by law.
- Marketing materials intentionally published by VulaKomplex.
- Documents made available through the Platform to authorised users.
7. Request process
- Complete PAIA Form 2 (Regulation 7) — the prescribed request form published by the Information Regulator — and submit it to the Information Officer.
- Provide enough detail to identify the record requested.
- State the right that you seek to exercise or protect and explain why the record is required.
- Pay the prescribed request fee where applicable.
- VulaKomplex will process the request within statutory timelines and may refuse access where PAIA permits or requires refusal.
Submit requests to: legal@vulakomplex.co.za with subject line “PAIA Access Request”.
8. POPIA rights process
Data subjects may request access to, correction of, or deletion of their personal information in terms of POPIA. Where the information is Customer Data controlled by a Customer (managing agent or body corporate), VulaKomplex may refer the request to the relevant Customer or assist the Customer in responding.
For POPIA data subject requests, see our Privacy Policy or contact legal@vulakomplex.co.za with subject line “POPIA Data Request”.
9. Fees
Prescribed PAIA fees may apply. VulaKomplex may require payment of request, access, reproduction, search, or preparation fees as permitted by law. The applicable fees are those prescribed by the Minister of Justice and Constitutional Development from time to time.
10. Availability
This Manual is available on the VulaKomplex website at vulakomplex.co.za/paia-manual, at VulaKomplex's principal place of business, and on request from the Information Officer at legal@vulakomplex.co.za.