Subscription Agreement

This Subscription Agreement sets out the commercial terms governing your chosen subscription plan, billing cycle, renewal, module access and cancellation. It is read together with the Master SaaS Subscription Agreement (MSA), Data Processing Agreement (DPA), Terms of Service, Service Level Agreement (SLA) and any applicable Order Form.

VulaKomplex offers three subscription tiers priced per unit per month. Volume discounts may apply for larger schemes — contact us for a quote before committing to a pricing tier. Pricing is confirmed before your first invoice.

The subscription tier you select gives access to the features, modules, limits and support benefits allocated to that tier by VulaKomplex from time to time. VulaKomplex may add, improve, rename, replace, reorganise or remove features within a tier as the Platform develops, and these changes do not require this Subscription Agreement, the MSA or any Order Form to be re-signed. Where VulaKomplex materially reduces or removes a core paid feature from your active tier, we will give reasonable written notice unless the change is required for security, legal compliance, third-party provider changes, urgent operational stability, or because the feature was clearly marked as beta, trial, preview, deprecated or separately billed. If a material reduction substantially affects your use of the Platform, you may change tier or cancel in accordance with this Agreement. Feature lists on the website, pricing page, proposals and Order Forms are summaries of the current package configuration and do not freeze the package indefinitely unless VulaKomplex expressly agrees to a fixed custom feature commitment in writing.

• Subscription fees are billed monthly in advance based on your confirmed unit count. • Invoices are issued on your nominated billing day each month. • Payment is due within the number of days specified on your invoice. Overdue accounts enter a grace period after 3 days and may be suspended after a further 7 days (10 days from the due date). • Overdue amounts accrue interest at the South African prime lending rate plus 2% per annum, calculated daily and compounded monthly from the due date until paid in full. VulaKomplex will state the then-current prime rate on any interest notice. • Additional modules, WhatsApp/email usage, integration fees, professional services and implementation work are billed separately as agreed.

• VulaKomplex currently accepts payment by EFT/bank transfer to the account details stated on your invoice. • Additional payment methods may be introduced from time to time. • Payment must reference your invoice number or account reference to ensure correct allocation.

If payment is overdue, VulaKomplex may: 1. Send payment reminders by email. 2. Restrict non-essential features after 3 days overdue (grace period). 3. Suspend access to the Platform after a further 7 days (10 days from the due date). 4. Terminate the subscription after reasonable written notice. Suspension does not release the Customer from liability for fees accrued before suspension.

• You may upgrade your tier at any time. Upgraded features are available immediately on the next billing cycle. • Tier downgrades are effective from the start of the next billing cycle. • Downgrading to a tier that does not include a feature you are actively using may result in loss of access to that feature's data or functionality.

Annual prepayment options are available on request and may qualify for a negotiated discount. Contact us at support@vulakomplex.co.za for pricing. Prepaid amounts are non-refundable except as required by law.

New subscribers operate in sandbox mode from the date of onboarding until payment is confirmed and the application is approved. During this period: • Core features are available for configuration and testing. • Features that send external communications (billing emails, WhatsApp messages) are limited. • Data entered during sandbox is retained when the account goes live. Trial/sandbox access does not create an obligation on VulaKomplex to continue providing services if the onboarding application is not approved.

10.1 Scope. VulaKomplex provides every Active subscriber with a 60-day satisfaction guarantee (the "Guarantee"). If, within 60 days of the Complex go-live date, VulaKomplex has not made the management of your scheme measurably simpler, you may claim a full refund of subscription fees paid during that period — no questions asked. 10.2 Go-live date. The go-live date is the date on which the Complex is set to Active status in the Platform following completion of the onboarding process. The 60-day period runs from this date, not from the date of sign-up or first payment. 10.3 Eligibility conditions. A refund claim under this Guarantee is only valid if all of the following engagement conditions are satisfied at the date of the claim. These conditions exist to confirm that the Platform was given a genuine and fair opportunity to demonstrate its value: (a) Billing engagement: at least two (2) monthly levy billing runs have been processed and finalised through the Platform. (b) Maintenance engagement: at least three (3) maintenance requests have been submitted and actioned through the Platform's Maintenance module. (c) Resident registration: at least 80% of units in the scheme have at least one registered and confirmed occupant recorded in the Platform. (d) Compliance progress: the Complex compliance score at the date of the claim is either (i) 50% or above, or (ii) has improved by at least 10 percentage points from the baseline compliance score recorded at the go-live date, where the baseline score was below 50%. (e) Trustee engagement: a combined minimum of 10 trustee login sessions have been recorded across all trustee accounts linked to the Complex. VulaKomplex will verify each condition against Platform data at the time of the claim. Conditions (a) to (e) are assessed automatically from recorded Platform activity and are not subject to discretionary override. 10.4 Claim process. To claim a refund under this Guarantee: 1. Email support@vulakomplex.co.za within 60 days of your go-live date with the subject line "Guarantee Claim – [Complex Name]". 2. VulaKomplex will assess eligibility against clause 10.3 within two (2) business days and notify you of the outcome. 3. If eligible, VulaKomplex will process a full refund to your original payment method within 10 business days of approval. 10.5 Exclusions. The Guarantee does not apply to: (a) Claims submitted after 60 days from the go-live date. (b) Complexes that have not completed the onboarding process or have not reached Active status. (c) Accounts suspended or cancelled due to non-payment. (d) Dissatisfaction arising from reasons unrelated to Platform performance, including but not limited to changes in managing agent, committee decisions or budgetary constraints. (e) Onboarding, implementation or professional services fees already rendered, which remain non-refundable. (f) Schemes where one or more of the engagement conditions in clause 10.3 are not met. 10.6 Consumer Protection Act. Nothing in this clause limits any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where those rights are broader than the Guarantee, they prevail.

Outside of the UnKomplexicated™ Guarantee in clause 10, refunds are not automatic unless required by South African consumer protection law or expressly agreed in writing. VulaKomplex may issue credits or partial refunds at its discretion for confirmed billing errors or duplicate payments. Onboarding and implementation fees are generally non-refundable once work has commenced.

• You may cancel your subscription by giving 30 days' written notice to support@vulakomplex.co.za. • Where the Consumer Protection Act applies, your cancellation rights will be respected. • You remain liable for fees incurred before the effective cancellation date and for non-refundable implementation work already performed. • Cancellation does not affect accrued rights or liabilities.

VulaKomplex may terminate your subscription: • For material breach not remedied within 20 business days after written notice. • For persistent non-payment after reasonable notice. • If required by law or a regulatory authority. • If the Platform is discontinued (with reasonable notice). On termination, VulaKomplex will make Customer Data available for export for 30 days, after which it may be permanently deleted.

VulaKomplex may change subscription pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period. Continued use after the effective date constitutes acceptance of the new pricing.

This Subscription Agreement is governed by South African law and must be read together with the Master SaaS Subscription Agreement. In the event of conflict between this Agreement and the MSA, the MSA prevails. This Agreement may be executed in counterparts — whether electronically or otherwise — each of which, when executed by the party signing it, shall be deemed an original. All counterparts together constitute one and the same agreement. The parties agree that an electronically executed counterpart has the same legal force as one executed in ink on paper. Questions about billing or your subscription: Email: support@vulakomplex.co.za Legal: legal@vulakomplex.co.za Address: 44 Amhurst Place, Midstream Estate, Olifantsfontein, Gauteng, 1692 Company registration: 2026/311419/07