Our Promise
The UnKomplexicated™ Guarantee
Every plan includes a 60-day satisfaction guarantee. If VulaKomplex doesn't make running your scheme measurably simpler, we refund your subscription in full.
There are eligibility conditions — and we explain every one of them below.
What we promise
Simple execution
We set up your scheme, migrate your existing data, and get you live in days — not months. If running your complex isn't measurably simpler within 60 days of go-live, we refund your subscription in full.
Done with you
We configure your complex and walk your trustees through every screen — included at no extra cost. No consultants, no billable hours, no surprises.
No lock-in
No cancellation fees. No auto-renewal traps. No fixed contract term. Cancel any time and your data is available for export for 30 days.
To qualify, the platform needs a fair chance
We ask that you genuinely engage with VulaKomplex before claiming a refund — not because we're trying to avoid paying, but because you can't fairly evaluate something you haven't used. These conditions exist to ensure the platform was actually given the opportunity to prove its value. By the time you've met them, you'll know for certain whether VulaKomplex is working for your scheme.
At least 2 levy billing runs completed through the platform
At least 3 maintenance requests submitted and actioned
At least 80% of units have a registered and confirmed occupant
Compliance score is 50% or above — or has improved by 10+ points from your go-live baseline
A combined total of at least 10 trustee login sessions recorded
All conditions are verified automatically from your platform activity — no paperwork required. Full legal wording in clause 10 of our Subscription Agreement.
60 days from go-live — not from sign-up
The clock starts on your go-live date — the day your complex reaches Active status on the platform. This gives you a full two months of real use, not just setup time.
How to claim
Email us
Send an email to support@vulakomplex.co.za with the subject "Guarantee Claim – [Your Complex Name]" within 60 days of your go-live date.
We verify
We check your account against the five engagement conditions above. We respond within two business days.
Full refund
If eligible, we process a full refund to your original payment method within 10 business days. No partial credits — the full amount back.
What the guarantee doesn't cover
- Claims submitted after 60 days from your go-live date
- Complexes that have not completed onboarding or reached Active status
- Accounts suspended or cancelled due to non-payment
- Dissatisfaction unrelated to platform performance (e.g. change in managing agent, budget constraints)
- Onboarding and implementation fees already rendered
Nothing in this guarantee limits any rights you may have under the Consumer Protection Act 68 of 2008. Full terms in clause 10 of our Subscription Agreement.